Itemart returns policy allows us to provide the very highest standards of service.
To return a product to Itemart you will need an RMA number. To obtain an RMA number please email us at sales@itemart.co.uk
Here is a summary of our returns policy for CONSUMERS
| Reason for Return | Notification time from the delivery date | Entitlement |
| Unwanted items | 14 working days from receipt | Full refund |
| Faulty on receipt | 28 days | Full refund or repair/replacement |
| Faulty under warranty | Within the specified warranty period | Repair/replacement |
Here is a summary of our returns policy for BUSINESS customers
| Reason for Return | Notification time from the delivery date | Entitlement |
| Unwanted items | 14 working days from receipt | 15% restocking fee applied / subject to acceptance- we reserve the right to refuse returns of unwanted items |
| Faulty on receipt | 28 days | Full refund or repair/replacement |
| Faulty under warranty | Within the specified warranty period | Repair/replacement |
Do I need to send back all of the accessories?
Please package the goods appropriately and ship them in a separate outer box. Make sure to include all packaging, cables, manuals, drivers, and protective bags, as this will speed up the return procedure considerably.
Goods returned for repair and replacement
Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process.
Please package the goods appropriately and ship them in a separate outer box.
Goods returned for a refund
If you are returning for a refund, please include all packaging, cables, manuals, drivers, and protective bags. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free game codes should be unused and still hidden.
Where do I send the items for return?
Itemart Limited
Please ensure a recorded delivery option is selected as we cannot guarantee receipt of any non-recorded items.
How long will it take?
Items returned for a full refund will normally be processed within one week from receipt of the item.
Items returned for repair/replacement are sent to the manufacturer under warranty and the turnaround time can vary. Itemart will return the items to you as soon as possible. If we are unable to return the items to you within 28 days, we will give you the option of a refund.
Depending on the age of the items, the refund may include a deduction for the length of time you have used them.